Customer Mania
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Customer Mania

Author : Ken Blanchard, Jim Ballard, and Fred Finch
Ken Blanchard
Published By : Simon & Schuster
Duration : 5 hours 30 minutes
Type : Training and Development
Download Price : $29.95 $17.95
Buy Now...
Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.

In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Packed with practical insights, Customer Mania! emphasizes four critical steps:

• Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people.
• Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company.

• Treat Employees the Right Way. Use strategies ranging from smart hiring, to training and development, to managing performance and creating a recognition culture.

• Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way.


From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience -- and their customers.

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McCarthy's Bar
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McCarthy's Bar

Written By : Pete McCarthy
Narrated By : Pete McCarthy
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The audio of the million-selling book - Pete McCarthy's hilarious journey in search of his Irish roots.

McCarthy's tale of his hilarious trip around Ireland has gained thousands of fans all over the world.

Pete was born in Warrington to an Irish mother and an English father and spent happy summer holidays in Cork. Years later, reflecting on the many places he has visited as a travel broadcaster, Pete admits that he feels more at home in Ireland than anywhere. To find out whether this is due to rose-coloured spectacles or to a deeper tie with the country of his ancestors, Pete sets off on a trip around Ireland and discovers that it has changed in surprising ways.